Policies
Sizing Details Please review the product descriptions carefully to select the appropriate size. For shoes, we recommend providing your foot length in inches or centimeters for an optimal fit. In some cases, we may also need the height of your feet.
Turnaround Time Our standard turnaround time ranges from 2 to 9 business days. Please note that during Senegalese religious holidays, production may take longer. Should there be any delays beyond 9 business days, we will keep you informed.
Shipping Information We ship internationally via postal service. However, due to customs restrictions, delivery to certain countries may not be possible. We regularly update our list of shipping destinations—please check this before placing your order.
Customs & Fees Customs clearance times are beyond our control and can vary from 1 to 8 weeks. Our shipping fee includes delivery from Senegal to your local postal service but does not cover customs duties or import fees imposed by your country. These additional charges are the responsibility of the recipient.
Order Cancellation Orders can be canceled within 2 days of payment confirmation. Unfortunately, we cannot accept cancellations beyond this period.
Defects & Returns We strive for perfection, but should you find any defects, please contact us within 2 days of receipt. For returns without defects, items can be sent back at your expense, and a refund will be issued minus a 10% restocking fee. Please email us the reason for your return prior to shipping the item back.
Return Address
Safica BP264 NGAPAROU
MBOUR THIES 23003
SENEGAL